When submitting samples, please make sure to complete all necessary forms and information as we will be unable to begin processing your samples until all information has been received.

To order the ACE Clinical Exome Test or a site-specific follow-up test the following is needed:

  •  A health care provider to order the test (e.g., geneticist or genetic counselor).  A patient cannot order a genetic test for him/herself.
  • Determination of how payment for the test will be made – see Methods of Payment.
  • Completed requisition form for each person supplying a sample – Download Forms.
  • Signed consent form for each person supplying a sample – Download Forms.
  • Sample(s) of blood, saliva, or DNA – see Sample Types and Shipping Information.
  • Medical records, clinic notes, and/or pedigree.
  • Copies of all paperwork retained in office.

If you would like assistance in determining if the ACE Clinical Exome Test is appropriate for your patient, you may contact us by by calling 650-752-1349, or by emailing us at [email protected].  Please use a secure email system if transmitting any protected health information (PHI).

Methods of Payment

Personalis, Inc. offers several billing options for our clients and their patients; however, we do not bill insurance companies and are unable to begin testing without accurate billing information.

Personalis, Inc. will bill the referring institution. First time ordering institutions will be contacted upon sample/requisition form* receipt to confirm billing options prior to beginning processing of the sample. For further assistance or information regarding institutional billing and payment options, please contact us at 650-752-1315 or [email protected].

*Please include the institution name, address, billing contact person, and phone number on the requisition form. Personalis, Inc. accepts checks (payable to Personalis, Inc.) and wire transfers.

For direct patient billing, payment must be received before testing can begin. Personalis, Inc. accepts checks (payable to Personalis, Inc.), credit cards and wire transfers. If you have questions about other forms of pre-payment, please contact us at 650-752-1315 or [email protected].

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