Ordering Information and Sample Logistics

In order to have samples processed in Personalis’ clinical laboratory, you will need to set up an account with us prior to sample submission

Personalis Account and Sample Collection Kit

In order to have samples processed in Personalis’ clinical laboratory, you will need to set up an account with us prior to sample submission. Contact our clinical services department to set up your account at 650-752-1349 or clinical@personalis.com. Personalis performs institutional billing and is also able to accept self-pay; Personalis does not currently accept assignment of benefits from insurers, but can assist with preauthorization requests.

Once your account is established, please use the Personalis-provided sample collection kits to submit samples. Sample collection kits may be obtained via our online form, by calling 650-752-1349, or by emailing us at clinical@personalis.com.

Sample Submission

When submitting samples, please make sure to complete all the necessary forms and information, as we will be unable to begin processing your samples until all information has been completed and received. Be sure to provide the following:

  • Completed requisition form (included with sample kit)
  • Signed consent form (included with sample kit)
  • Medical records, clinic notes, and/or pedigree
  • Patient sample and requisition form submitted in appropriate shipping container(s) with the unique identifiers matching between the form and sample
  • Family member sample and requisition form submitted in separate shipping container(s) with the unique identifiers matching between the form and sample
  • Requisition form(s) faxed to (650) 752-1350 OR emailed via secure email to clinical@personalis.com (if you are emailing requisition forms, please contact us in advance so we may set up the secure email channel)

Sample Types

Clinical samples that may be submitted include:

Clinical Sample Types
Type Specification
Whole Blood EDTA (2-5mL in lavender top tube)
Saliva Collected using an Oragene kit version OGD-500
Isolated DNA Please contact the Personalis Clinical Operations Team (650-752-1349 orclinical@personalis.com) for instructions for submitting DNA
  1. Information Gathering

    Customer provides the following:

    • Consent form
    • Requisition form
    • Medical records, clinic note(s), and/or pedigree
  2. Sample Collection

    Administering lab provides the following:

    • Blood, saliva, or DNA sample from each person to be analyzed provided to Personalis lab
  3. ACE Clinical Exome Sequencing

    Samples processed then sequence data is aligned and variants are identified

  4. Analysis and Review

    Results analyzed by our world-class team

  5. Report Delivery

    Report delivered to ordering physician or clinical researcher