Frequently Asked Questions


How do I contact Personalis’ lab?
Please fill out and submit our Contact Clinical Form and we will respond within two business days. For immediate needs or questions, please call us at +1 650-752-1349.
What is the turnaround time for the ACE Clinical Exome Test?
14 weeks from receipt of sample(s) and all supporting documentation.
What are the sample requirements?
Please go to our Order Information and Sample Logistics page for ordering information and sample requirements.
What types of insurance do you accept?
Personalis performs institutional billing and is also able to accept self-pay; Personalis does not currently accept assignment of benefits from insurers, but can assist with preauthorization requests.
What is the cost of the test?


In order to have samples processed in Personalis’ clinical laboratory, you will need to set up an account with us prior to sample submission. Contact our clinical services department at +1 650-752-1349 or to set up an account and inquire about pricing.